How to Avoid Receiving a cyBUY Order Submission Error Email

After completing an order in cyBUY, have you ever received an email from Procurement Services telling you that your cyBUY order submission failed and that you will need to recreate the order? 

The error can be avoided by collecting items in the shopping cart in the cyBUY Marketplace (ESM) and holding them there until you have a complete order ready for final purchase. This allows you to transfer one cart from the cyBUY Marketplace (ESM) to Workday and sets you up for a successful order submission.  Items can be held in the cyBUY Marketplace (ESM) cart when you close the page, even if you don’t check out from cyBUY.

For more detailed instructions, including screenshots, please see our FAQ!


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