What's with all the pickles?

If you have visited the Procurement Services department recently you may have seen our new Mr. Pickle Award. When we receive a compliment about a staff member providing outstanding customer service, we present them with a Mr. Pickle. We came up with the idea based on a customer service video presented by Bob Farrell called “Give ‘em the Pickle!” On his training website, it states “PICKLES are those special or extra things you do to make people happy. It's a handwritten thank you note with every order shipped. It's walking the customer to the item they're looking for rather than pointing... or maybe it's simply calling them by name. The trick is figuring out what your customers want...and then making sure they get it.”

If you would like to recognize a Procurement Services staff member and help them earn a Mr. Pickle, you can fill out the form on our website: https://www.procurement.iastate.edu/home/recognition-form. You may include your name or submit a comment anonymously. And if you haven’t seen Mr. Pickle yet, please stop by and see us and check him out!