Contracts by Commodity

Dell

Procurement Agent: Jake Miller*
Product: Computers
Contract Number: SCN-1008100
Representative: Jose Hernandez
Phone: 512-513-8967
Email: j.hernandez@dell.com
Description: Academic Departments
Representative: TechCyte Main Desk
Phone: 515-294-8357
Email: techcyte@iastate.edu
Address: ISU Bookstore 2229 Lincoln Way
Iowa State University
Type of Contract: Joint Regents Contract
Term of Contract: 07/01/2016 - 2/14/2026

Contract Description:

Agreement for the purchase of Dell computers and parts. Dell items should be purchased through cyBUY or through TechCyte.

How to do Business with Supplier:

ITS supported staff should request a quote from the ITS department and process the order through them.

Departments that are not supported by ITS can configure a Dell PC on cyBUY and create a Workday requisition to create a cyBUY purchase order to Dell, or they can contact TechCyte to have TechCyte configure and create an order for you. TechCyte will then bill the department.

Computer/Hardware System Problems

 

TechCyte: ITS:
If your system does not work on delivery, contact the TechCyte at 294-8357 for assistance in returning the system to Dell. If problems arise after the system has been up and running, contact ITS Computer Service at 294-2218. If your system does not work on or after delivery, contact the ITS Help Center at 294-8034 for assistance in support of the item or for returning, repairing or exchanging the item.

 

Incorrect Computer System

 

TechCyte: ITS:
If the system you receive does not seem to match what you ordered, contact TechCyte Sales at 294-8357 for assistance. If the system you receive does not seem to match what you ordered, contact the ITS Help Center at 294-8034 for assistance.

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