Contracts by Commodity

Enterprise/National

ISU Purchasing Agent: Kristie Romsdahl*
Product: Car Rental
Address: 1817 E Lincoln Way
Ames, IA 50010
Website: https://partners.rentalcar.com/iastate/
Representative: Mandi Lockwood (contract issues)
Phone: 563-391-9999
Email: mandi.l.lockwood@ehi.com
Address: 4141 Merle Hay Rd
Des Moines, IA 50310
Type of Contract: Contractual Agreement for Price Discount
Term of Contract: 8/18/2013 -

Contract Description:

Iowa State University has rental agreements with both Enterprise and National. The agreements provide discounted rates and the added value of insurance coverage and unlimited mileage (some exceptions apply). The rates and benefits apply to both business travel for Iowa State University employees. Discounted rates apply to personal/leisure travel for  employees, with insurance coverage offered at an additional cost.

How to do Business with Supplier:

Booking Process

Use the links below for the Enterprise and National agreements
Insurance for International Destinations and Non-Contract Rentals
The University wants all rentals to have the following coverage:
  • Liability (minimum amount offered)
  • Loss or Collision Damage Waiver (CDW or LDW)
All National/Enterprise domestic rentals include this coverage when the reservation is tied to ISU’s contract # XZ62073 (business use). No additional coverages will be reimbursed. Non-Business use rentals are offered insurance coverage at an additional charge.
 
In all other situations, please check the reservation carefully to determine what is included and purchase insurance as necessary. Liability and LDW/CDW may not be included on international rentals, even if ISU’s contract # is used. 
 
Reporting Accidents
  1. In the event you are involved in an accident in a National or Enterprise vehicle rented under the University contract, follow these steps: Contact police and file report
  2. Report claim with branch you rented from (brand specific) 
  • Include as much information as possible (other party information, police report  number, etc.)
  • If branch is unavailable, contact Emergency Road Service (ERS) with the information:
                                          i.    National USA (800) 367-6767
                                         ii.    National Canada (800) 268-9711
                                        iii.    Enterprise (800) 307-6666

                                      Branch or ERS will create an Incident Report.

       4.    Renter will receive a call from the Damage Recovery Unit to verify information, ask 
               any additional questions or gather information for additional proceedings.
       5.    Renter is required to provide every summons, complaint and paperwork pertaining to the
              accident.
       6.    This process can take a few weeks to a few months depending on the information and the
               extent of the accident.
       7.    If you require follow up with the Damage Recovery Unit (handles initial claim process and
              damage to rental vehicle) please call (800) 327-0421 or via email at DRU1@ehi.com.
       8.    If you require follow up with our Risk Department regarding liability issues, please call
              (888) 747-1001 with your claim information.
 
 
For further assistance, please contact Iowa State University’s Office of Risk Management 515-294-7711.